I spoke to a technical man at Virgin Media. Because I need to use my home security camera when visiting another country. And 2.4 has a longer range than 5. And because my security camera simply says it doesn't work off 5 GhZ. He advised that I convert my 5 GhZ router to 2.4 this way. Is this correct? a) press the Reset button on the bottom of my 5 GhZ routerb) after a short wait, it asks for my Passwordc) then it asks if I want 2.4 Ghz or 5 GhZ. I press the 2.4 Ghz optionHe says that I go to Settings then to Network and Internet. On my Browser. I "imagine" this is where I am asked whether I want 2.4 or 5. Where a message comes up to that effect. Is this accurate?

setup on your own wifi router with 1Gb ports with hub in modem mode or you be doomed.

Converting 5 GwH to 2.4 Gwh on Virgin Media router | Virgin Media Community

Client62
Alessandro Volta
5 months ago
Folks appear endlessly confused about dual band Wi-Fi and often say / write things that are misleading.

VM Hubs transmit on both the 2.4GHz band and the 5GHz band.

If the CCTV camera either does not use or can not receive the 5GHz band that is fine it will use the 2.4GHz band.

What is happening to prevent you installing the CCTV camera with the Hub in its current configuration ?

Please be precise ... E.g screen shots of the error messages from the CCTV management app or program.
- castwar1930
  On our wavelength
  5 months ago
  This problem emerged when Virgin Media sent me the new 5 GHz router. I have a home security camera that only runs off 2.4 GHz. How do I know this? I reset it twice after it stopped working. On both occasions it specifically told me (through using a tick and cross) that it does not run off 5 GHz wavelength. I found out later that this is common. As 2.4 GHz has a longer range. Security cameras are most useful when the householder is a long distance away. On holiiday in another country for example. It worked perfectly, since 2017, until the 5 GHz router came along.
  - Adduxi
    Very Insightful Person
    5 months ago
    All VM Hubs are 5 and 2.4Ghz band transmitting simultaneously. However there have been users who have had success connecting to a different Wifi unit similar to the one below. TP-Link AC1750 Universal Dual Band Range Extender, Broadband/Wi-Fi Extender, Wi-Fi Booster/Hotspot with 1 Gigabit Port and 3 External Antennas, Built-in Access Point Mode, UK Plug (RE450), White : Amazon.co.uk: Computers & Accessories
    If you try this with the same SSID and passwords as the Hub, your camera may work. If not, return it.
- castwar1930
  On our wavelength
  5 months ago
  It's not a CCTV one. Just a small one costing £40. The most basic plug-in-and-play device. It's only plugged into a normal socket. Just like the router is plugged in. This shows you the level we're talking about, and mine is this make. https://www.ezviz.com/uk/product/c2c+1080p/913
Adduxi
Very Insightful Person
5 months ago
In addition to the above, some IoT cannot work with a single SSID. You may have to disable the 5Ghz band as a temp measure to connect the camera. Once connected, reinstate the 5Ghz band.
Client62
Alessandro Volta
5 months ago
Having been reliably informed a Hub 5 does pass network traffic between the 2.4GHz & 5 GHz Wi-Fi bands...
...are we are back to the original suspicion - IoT install problems are down to failure to R-T-F-M ?
- Adduxi
  Very Insightful Person
  5 months ago
  To be fair Client62 I've had some IoT devices that I just couldn't get working. Any branded ones work 100%, but some cheap and cheerful stuff was just a waste of money ..... 😉
  - castwar1930
    On our wavelength
    5 months ago
    It worked perfectly until the minute I set up the 5 Ghz router. Since 2017.
legacy1
Alessandro Volta
5 months ago
setup on your own wifi router with 1Gb ports with hub in modem mode or you be doomed.
- castwar1930
  On our wavelength
  5 months ago
  It's not a CCTV one. Just a small one costing £40. It just shows the room I'm in but nothing else. It's only plugged into a normal socket. Like the router is plugged in. This shows you the plug-in-and-play level we're talking about, and mine is this make. https://www.ezviz.com/uk/product/c2c+1080p/913 It does say only 2.4 GhZ and this is confirmed when I try to reset it.
Client62
Alessandro Volta
5 months ago
We have yet to read how you are trying to connect the camera to the VM Hub 5,
or what happens when you follow that process i.e. a screen shot or photo of the errors etc...
- castwar1930
  On our wavelength
  5 months ago
  If it doesn't work. Then I reset it. As I've done a few more times before when this happened. First off, it says it doesn't connect to the WiFi. Then i try again. Using the reset button again. This time the message is explicit. A tick comes up next to 2.4 GhZ and a cross comes up for 5 Ghz. It couldn't be clearer. This never occurred before (the tick and the cross).
  I glanced at a few other posts. My level of technical knowledge is zero aside from knowing how to navigate the internet.
  What I wondered Is whether Virgin Media could return my old (2.4) router (or any other 2.4 router) to exchange it for this 5 GwH router they supplied. At my cost, if that's the rule. Where do I find out about this?.
Client62
Alessandro Volta
5 months ago
In the last 10 years Virgin Media have never supplied a single band 2.4 GHz only router.

Remember I'm flying blind here, I don't know if you are looking at an app on a phone or reading the instruction !

A tick next to 2.4GHz sounds promising, can you select that as the option and proceed
to selecting or entering the SSID / Password for the new VM Hub ?
Adduxi
Very Insightful Person
5 months ago
You can't get a 2.4Ghz only Router from VM. If you think this is the solution, you will need to buy a simple N300 (2.4Ghz) access point and connect to it. Something like this Buy TP-LINK TL-WA801N WiFi Access Point - N300, Single Band | Currys
用心棒
Very Insightful Person
5 months ago
castwar1930,
Consider posting a screenshot of your Hub's Advanced settings > Wireless Signal page, an example is shown below with active Wi-Fi signal bands highlighted:

NB make sure to review screenshot for personal information and redact it before posting on public forum.
FYI How to Take a Screenshot on Any Phone or Laptop (iPhone, Android, Mac, Windows, Chromebook) | WIRED
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
castwar1930
On our wavelength
5 months ago
Maybe this helps. Going to Settings and Internet on this Desktop PC. These are what I see. I've included a few "sample" pages that occur when I click on a few options.
用心棒
Very Insightful Person
5 months ago
That the posted images were rejected for publication here would suggest they contained personal information.
In your web browser go to http://192.168.0.1, sign in, then go to Advanced settings > Wireless Signal and post as screenshot of what you see.
- castwar1930
  On our wavelength
  5 months ago
  
  I found the box. Tried three times but it doesn't accept the password that came with the new router (not the old router password).
  - castwar1930
    On our wavelength
    5 months ago
    What do you suggest?

Forum Discussion

Converting 5 GwH to 2.4 Gwh on Virgin Media router

Related Content

Router Admin Login

Router Reset

Virgin Media Router Delivery Issue

Router

Unauthorised new virgin installation