Forum Discussion

ben35's avatar
ben35
Joining in
2 months ago

Continuous Red light showing on my Hub3

Hi Virgin Team, I wonder if you can help? I’ve had a solid continuous red light on my virgin media Hub3 for a couple of weeks now. I called virgin media and got some advice about resetting the wifi router with a pin, taking out the wires and plugging them back in again which I did but unfortunately the continuous red light is still showing. I am worried because I have read that if the red light does not go then there’s an overheating problem and in the end the hub will just burn out, leaving me with no service. I’ve also been having issues with my WiFi which drops on a regular basis.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi ben35 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear the issues you are facing with the red light on your Hub. To get this resolved we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • ben35's avatar
      ben35
      Joining in
      2 months ago

      Hi Sabrina, I have not received the envelope under my profile you said I’d see in order to private message.