For the past week ive been getting persistent little spikes in packet loss and I am noticing it ingame.
Is there currently an issue in my area, no point in calling up as I never get anywhere and now the tech support has business hours so if my internet went completely off after 5pm there is nobody to call.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 1 | 36600000 | 40.8 | 5120 KSym/sec | QAM64 | 3 |
| 2 | 30100000 | 40.3 | 5120 KSym/sec | QAM64 | 4 |
| 3 | 23600000 | 40 | 5120 KSym/sec | QAM64 | 5 |
| 4 | 43100000 | 40.8 | 5120 KSym/sec | QAM64 | 2 |
| 5 | 49600000 | 40.8 | 5120 KSym/sec | QAM64 | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 1 | ATDMA | 0 | 0 | 0 | 0 |
| 2 | ATDMA | 0 | 0 | 0 | 0 |
| 3 | ATDMA | 0 | 0 | 0 | 0 |
| 4 | ATDMA | 0 | 0 | 0 | 0 |
| 5 | ATDMA | 0 | 0 | 0 | 0 |
Time Priority Description
| Fri 03/05/2024 11:02:24 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Fri 03/05/2024 05:23:02 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Fri 03/05/2024 03:44:56 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 15:52:29 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 15:15:13 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 08:01:17 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 06:56:59 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 03:48:16 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 03:37:56 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 02:50:42 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 02:47:56 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 02:23:44 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Thu 02/05/2024 01:58:05 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| Tue 30/04/2024 23:25:15 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Forum TeamHi alphaomega16,
Thank you for your post. We're sorry to hear about the issues you've been having.
How have they been since your last post?
^Martin
The same, constant dips in packet loss and it has been noticeable in games.
I power cycled the superhub and it didn't take long for it to crop up again
The big red block was just an issue that crops up every now and then, changing flood detection status sorts it out til it happens again.
Sunday
Saturday
The issues are this causes you to wig out for a couple of seconds in online games and those more sensitive you get disconnected.
I would still like to know how a firmware update a couple of years ago broke pre/post errors and upstream error counts on my superhub 4, they are constantly at 0 even at a time when they had that massive outage it was reporting 0 errors.
You're not alone with this issue. It cannot be your equipment, as I also have the same issue, but I also monitor a neighbour that's close by and he gets the exact same latency, packet loss as me. Our power levels are all ideal.
This is in Area 07 (South West England)
Needless to say, this is not ideal when gaming!
Forum TeamHi alamplum241276,
Thank you for your post. We're sorry for the issues you've had with your service.
We are happy to take a look into this for you.
I will private message you now so we can look into this.
^Martin
whelp, it was fine for nearly a month but now
Seems to have cleared up whatever was going on
Forum TeamHi alphaomega16,
Thanks for coming back to us in the Community and for updating the thread to say things seem to have cleared up.
Please keep us updated on if you have any further issues - we're here to help wherever possible 🙂
Thanks,
Well it seems to be back with a vengeance
Thought I would try restarting the superhub, see if that helped but I somehow made it worse?
I rebooted it again but am still getting packet loss on Realspeed as well as on the above graph (you can see it when you zoom in after the restarts, there are ones either side of the yellow spike at the end)
I think next time I will wait a day or two, its making me look like a liar every time it starts to play up, this is today so far.
Trying to make me look like a fibber lol
Forum TeamSorry to hear this and thank you for posting these screenshots.
How has it been over the last few days, any improvement or still the same?
Thought I would leave it more than a day this time and ive rebooted the hub twice since it started.
29th November
30th November
1st December
2nd December
3rd December (today)
