Constant Dropouts Hub 3.0 Modem Mode for a minute or so and then reconnects
Had the same issue a few years ago and engineer cam and fixed something and has been fine until recently but at different points in the day hard wired connection loses connection for a couple of minutes and then connects again. Once it starts it tends to keep doing it. Rebooting router tends to help for at least a while.
Any help gratefully received. Have tried to set up a Broadband Quality Monitor but this is 100% red. Had this working previously.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 0.5 | 29 | 256 qam | 1 |
2 | 147000000 | 0.7 | 29 | 256 qam | 2 |
3 | 155000000 | 0.5 | 29 | 256 qam | 3 |
4 | 163000000 | 0.5 | 29 | 256 qam | 4 |
5 | 171000000 | 0.7 | 29 | 256 qam | 5 |
6 | 179000000 | 0.7 | 29 | 256 qam | 6 |
7 | 187000000 | 0.9 | 29 | 256 qam | 7 |
8 | 195000000 | 0.7 | 30 | 256 qam | 8 |
9 | 267000000 | 2.5 | 31 | 256 qam | 17 |
10 | 275000000 | 2.5 | 31 | 256 qam | 18 |
11 | 283000000 | 3 | 31 | 256 qam | 19 |
12 | 291000000 | 3.2 | 31 | 256 qam | 20 |
13 | 299000000 | 3.7 | 31 | 256 qam | 21 |
14 | 307000000 | 3.4 | 31 | 256 qam | 22 |
15 | 315000000 | 3.2 | 31 | 256 qam | 23 |
16 | 323000000 | 3.2 | 31 | 256 qam | 24 |
17 | 331000000 | 3 | 31 | 256 qam | 25 |
18 | 339000000 | 3.2 | 31 | 256 qam | 26 |
19 | 347000000 | 2.7 | 31 | 256 qam | 27 |
20 | 355000000 | 2.7 | 31 | 256 qam | 28 |
21 | 363000000 | 2.7 | 31 | 256 qam | 29 |
22 | 371000000 | 2.9 | 31 | 256 qam | 30 |
23 | 379000000 | 3 | 31 | 256 qam | 31 |
24 | 387000000 | 3 | 31 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 29.3 | -2133679009 | 27759579 |
2 | Locked | 29.2 | -1846992324 | 66207577 |
3 | Locked | 29.2 | -2096776869 | 5288178 |
4 | Locked | 29.5 | 1219148305 | 280130 |
5 | Locked | 29.6 | 866953184 | 278171 |
6 | Locked | 29.7 | 661862250 | 272350 |
7 | Locked | 29.8 | 197737057 | 245425 |
8 | Locked | 30.1 | -1173444163 | 211262 |
9 | Locked | 31 | 1566948102 | 35398 |
10 | Locked | 31.1 | 1314971478 | 19685 |
11 | Locked | 31.3 | 1137954368 | 9597 |
12 | Locked | 31.4 | 914805452 | 7904 |
13 | Locked | 31.6 | 785430930 | 6889 |
14 | Locked | 31.9 | 573538086 | 4870 |
15 | Locked | 31.6 | 630482546 | 4289 |
16 | Locked | 31.6 | 638480443 | 4386 |
17 | Locked | 31.6 | 697664673 | 3224 |
18 | Locked | 31.6 | 820914495 | 3626 |
19 | Locked | 31.4 | 961055724 | 4597 |
20 | Locked | 31.4 | 1169847225 | 2915 |
21 | Locked | 31.4 | 1028435107 | 2280 |
22 | Locked | 31.6 | 863896636 | 2100 |
23 | Locked | 31.6 | 615954876 | 2115 |
24 | Locked | 31.6 | 615080399 | 1670 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 43100000 | 46 | 5120 | 32 qam | 2 |
2 | 36600000 | 47 | 5120 | 16 qam | 3 |
3 | 23600000 | 45.5 | 5120 | 64 qam | 5 |
4 | 30100000 | 45.5 | 5120 | 32 qam | 4 |
5 | 49600000 | 47.5 | 5120 | 16 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 30 | 0 |
2 | ATDMA | 0 | 0 | 28 | 0 |
3 | ATDMA | 0 | 0 | 31 | 0 |
4 | ATDMA | 0 | 0 | 16 | 0 |
5 | ATDMA | 0 | 0 | 19 | 0 |
You have a terrible connection, a technician’s visit is probably required to rectify.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.