RJWilcox89
9 months agoJoining in
Constant drop outs
I’ve had 1G now for over 8 months and I have around 10 drop outs a day.
I have a modern 5, have had the cable to my house replaced, the cable from outside replaced and my router replaced and still makes no difference.
Virgin support has been shocking..
is anyone able to assist?
16-05-2024 20:01:55 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-05-2024 20:01:55 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
16-05-2024 20:01:55 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 7 | 41 | QAM 256 | 25 |
2 | 139000000 | 8.9 | 41 | QAM 256 | 1 |
3 | 147000000 | 8.4 | 41 | QAM 256 | 2 |
4 | 155000000 | 8 | 41 | QAM 256 | 3 |
5 | 163000000 | 8 | 41 | QAM 256 | 4 |
6 | 171000000 | 8 | 41 | QAM 256 | 5 |
7 | 179000000 | 7.9 | 41 | QAM 256 | 6 |
8 | 187000000 | 7.9 | 41 | QAM 256 | 7 |
9 | 195000000 | 7.8 | 41 | QAM 256 | 8 |
10 | 203000000 | 7.5 | 41 | QAM 256 | 9 |
11 | 211000000 | 7.5 | 41 | QAM 256 | 10 |
12 | 219000000 | 7.4 | 41 | QAM 256 | 11 |
13 | 227000000 | 7.4 | 41 | QAM 256 | 12 |
14 | 235000000 | 7.3 | 41 | QAM 256 | 13 |
15 | 243000000 | 7.1 | 41 | QAM 256 | 14 |
16 | 251000000 | 6.8 | 41 | QAM 256 | 15 |
17 | 259000000 | 6.6 | 41 | QAM 256 | 16 |
18 | 267000000 | 6.3 | 41 | QAM 256 | 17 |
19 | 275000000 | 6.1 | 41 | QAM 256 | 18 |
20 | 283000000 | 6.7 | 41 | QAM 256 | 19 |
21 | 291000000 | 7.2 | 41 | QAM 256 | 20 |
22 | 299000000 | 7.2 | 42 | QAM 256 | 21 |
23 | 307000000 | 7.2 | 41 | QAM 256 | 22 |
24 | 315000000 | 7.1 | 41 | QAM 256 | 23 |
25 | 323000000 | 7 | 41 | QAM 256 | 24 |
26 | 339000000 | 7 | 42 | QAM 256 | 26 |
27 | 347000000 | 6.9 | 42 | QAM 256 | 27 |
28 | 355000000 | 6.9 | 42 | QAM 256 | 28 |
29 | 363000000 | 7.1 | 42 | QAM 256 | 29 |
30 | 371000000 | 7.3 | 42 | QAM 256 | 30 |
31 | 379000000 | 7.3 | 42 | QAM 256 | 31 |
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 41 | 119873 | 28210 |
2 | Locked | 41 | 100775 | 31781 |
3 | Locked | 41 | 72958 | 22724 |
4 | Locked | 41 | 62470 | 19355 |
5 | Locked | 41 | 57399 | 16961 |
6 | Locked | 41 | 70139 | 13252 |
7 | Locked | 41 | 115596 | 22198 |
8 | Locked | 41 | 105064 | 18253 |
9 | Locked | 41 | 94367 | 18545 |
10 | Locked | 41 | 71524 | 15250 |
11 | Locked | 41 | 71872 | 12106 |
12 | Locked | 41 | 89411 | 16408 |
13 | Locked | 41 | 73212 | 16259 |
14 | Locked | 41 | 75876 | 17515 |
15 | Locked | 41 | 235262 | 67776 |
16 | Locked | 41 | 203931 | 40524 |
17 | Locked | 41 | 128113 | 31710 |
18 | Locked | 41 | 56045 | 11639 |
19 | Locked | 41 | 52361 | 20360 |
20 | Locked | 41 | 42895 | 17088 |
21 | Locked | 41 | 50293 | 11738 |
22 | Locked | 42 | 58404 | 10120 |
23 | Locked | 41 | 75828 | 23679 |
24 | Locked | 41 | 52584 | 8129 |
25 | Locked | 41 | 39898 | 6330 |
26 | Locked | 42 | 99283 | 22546 |
27 | Locked | 42 | 93148 | 22691 |
28 | Locked | 42 | 91543 | 18253 |
29 | Locked | 42 | 88549 | 17493 |
30 | Locked | 42 | 56709 | 9639 |
31 | Locked | 42 | 138259 | 29342 |
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33 | Locked | 42 | 3.6 | 3496809935 | 27671 |
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 | 49600000 | 42.3 | 5120 | QAM 64 | 1 |
1 | 43100000 | 42 | 5120 | QAM 64 | 2 |
2 | 36600000 | 41.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 41.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 41 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 | ATDMA | 0 | 26 | 108 | 0 |
1 | ATDMA | 0 | 26 | 108 | 0 |
2 | ATDMA | 0 | 26 | 108 | 0 |
3 | ATDMA | 0 | 26 | 108 | 0 |
4 | ATDMA | 0 | 26 | 108 | 0 |
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 | 10.4 | 37.5 | 2K | QAM 256 |
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 | OFDMA | 208 | 74000000 | 0 | 0 |