Constant Disconnects / SYNC Timing Synchronization failiure

Question

Internet Frequently disconnects multiple times a day for up to 5 minutes rendering it completely unusable. Sometimes if i check the logs it is accompanied by a SYNC Timing Synchronization failiure but often disconnects are not accompanied by one. Been happening for at least a month. Multiple router restarts and the problem persists.
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Network Log From Today
Mod Edit: Details Removed / Personal information&nbsp;
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Upstream bonded channels
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID14959955649.5512032 qam123659990050.3512032 qam332359993349.7512016 qam543010026649.8512032 qam454309998449.8512032 qam2

Upstream bonded channels
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00202ATDMA00303ATDMA00304ATDMA00605ATDMA0030
Downstream bonded channels
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID1138750000-2.736256 qam12146750000-2.735256 qam23154750000-2.735256 qam34162750000-334256 qam45170750000-2.532256 qam56178750000-2.435256 qam67186750000-2.534256 qam78194750000-2.235256 qam89202750000-1.738256 qam910210750000-237256 qam1011218750000-1.434256 qam1112226750000-133256 qam1213234750000-138256 qam1314242750000-138256 qam1415250750000-0.740256 qam1516258750000-138256 qam1617266750000-0.738256 qam1718274750000-0.540256 qam1819282750000-0.938256 qam1920290750000-0.538256 qam2021298750000038256 qam2122306750000-0.438256 qam2223314750000038256 qam23243227500000.538256 qam24

Downstream bonded channels
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked36.6-77597277046248052Locked35.51620671156168826993Locked35.73828615211610604Locked34.3624128636305Locked33550300399051926Locked35.7266055434297Locked34.256864891813178Locked35.7227298248689Locked37.61945161535610Locked37.62056682013911Locked34.416779802748612Locked33691068131244113Locked38.996254822514Locked38.975161773715Locked40.372805537316Locked40.373534386317Locked38.962083258418Locked40.349057159719Locked40.354626261320Locked38.965460335421Locked38.971817230722Locked38.970004256623Locked38.949785282424Locked38.9454461945

Steven_L · Answer

Hello kp1546,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment.&nbsp;
We're not able to locate your account on our system to ran further checks. Are you still experiencing issues with your connection since you last posted and if you are, have you checked the service status page for any issues in your area?
Kind Regards,
Steven_L

Forum Discussion

Constant Disconnects / SYNC Timing Synchronization failiure

Upstream bonded channels

Upstream bonded channels

Downstream bonded channels

Downstream bonded channels

1 Reply

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Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	49599556	49.5	5120	32 qam	1
2	36599900	50.3	5120	32 qam	3
3	23599933	49.7	5120	16 qam	5
4	30100266	49.8	5120	32 qam	4
5	43099984	49.8	5120	32 qam	2

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	138750000	-2.7	36	256 qam	1
2	146750000	-2.7	35	256 qam	2
3	154750000	-2.7	35	256 qam	3
4	162750000	-3	34	256 qam	4
5	170750000	-2.5	32	256 qam	5
6	178750000	-2.4	35	256 qam	6
7	186750000	-2.5	34	256 qam	7
8	194750000	-2.2	35	256 qam	8
9	202750000	-1.7	38	256 qam	9
10	210750000	-2	37	256 qam	10
11	218750000	-1.4	34	256 qam	11
12	226750000	-1	33	256 qam	12
13	234750000	-1	38	256 qam	13
14	242750000	-1	38	256 qam	14
15	250750000	-0.7	40	256 qam	15
16	258750000	-1	38	256 qam	16
17	266750000	-0.7	38	256 qam	17
18	274750000	-0.5	40	256 qam	18
19	282750000	-0.9	38	256 qam	19
20	290750000	-0.5	38	256 qam	20
21	298750000	0	38	256 qam	21
22	306750000	-0.4	38	256 qam	22
23	314750000	0	38	256 qam	23
24	322750000	0.5	38	256 qam	24

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	36.6	-775972770	4624805
2	Locked	35.5	1620671156	16882699
3	Locked	35.7	38286152	1161060
4	Locked	34.3	624128	63630
5	Locked	33	55030039	905192
6	Locked	35.7	266055	43429
7	Locked	34.2	5686489	181317
8	Locked	35.7	227298	24868
9	Locked	37.6	194516	15356
10	Locked	37.6	205668	20139
11	Locked	34.4	1677980	27486
12	Locked	33	69106813	12441
13	Locked	38.9	96254	8225
14	Locked	38.9	75161	7737
15	Locked	40.3	72805	5373
16	Locked	40.3	73534	3863
17	Locked	38.9	62083	2584
18	Locked	40.3	49057	1597
19	Locked	40.3	54626	2613
20	Locked	38.9	65460	3354
21	Locked	38.9	71817	2307
22	Locked	38.9	70004	2566
23	Locked	38.9	49785	2824
24	Locked	38.9	45446	1945

Channel	Channel Type	T3 Timeouts
1	ATDMA	2
2	ATDMA	3
3	ATDMA	3
4	ATDMA	6
5	ATDMA	3