Forum Discussion

mark1970's avatar
mark1970
On our wavelength
5 months ago

Constant daily internet drops for a month now

For the past month or so out internet has been having several disconnections per day.  I have my hub in modem mode.  I have seen a few other posts regarding a similar issue and they were advised to set up a BQM so I did that yesterday.  I checked it tonight after work and am shocked with the results.  Also explains why I barely get half of my 1 gig download speed.  Will thios be a fault with the cabinet in the street and/or the line to my house?  I am loathed to ring up support as they are a nightmare to deal with.  Are there any other checks I can do before I ring them and painfully try explain that a "reboot" won't fix it?

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6486b7221f23e27057b5d3311c9005c9c8a3f2d-19-08-2024"><img alt="My Broadband Ping - Virgin Media MWright" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6486b7221f23e27057b5d3311c9005c9c8a3f2d-19-08-2024.png" /></a>

 

  • mark1970's avatar
    mark1970
    On our wavelength
    5 months ago

    I don't know why its not putting the graph image up??  This is a copy and paste of the graph image.

     

    • mark1970's avatar
      mark1970
      On our wavelength
      5 months ago

      This is the hub logs from last night after 3 outages one after another

      Network Log

      Time Priority Description
      18-08-2024 21:19:01 notice GUI Login Status - Login Success from LAN interface
      18-08-2024 21:12:19 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:08:17 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:03:45 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:01:08 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:20 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:20 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:16 notice REGISTRATION COMPLETE - Waiting for Operational status
      18-08-2024 21:00:10 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:10 warning Dynamic Range Window violation
      18-08-2024 21:00:10 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:10 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:10 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:10 warning Dynamic Range Window violation
      18-08-2024 21:00:10 warning Dynamic Range Window violation
      18-08-2024 21:00:04 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 21:00:01 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:59:59 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:59:56 notice Honoring MDD; IP provisioning mode = IPv4
      18-08-2024 20:59:45 critical Cable Modem Reboot because of - HW or Power-On Reset
      18-08-2024 20:59:45 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:57:34 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:55:54 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:55:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:55:24 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:55:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:54:54 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:54:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:54:24 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:54:20 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:54:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:49:15 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
      18-08-2024 20:46:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        5 months ago

        Hi mark1970 thanks for your post here in the Community although we're sorry to hear of your concerns raised here.

        We have ran some checks and at the time of writing, all of the levels to your Hub are in perfect condition so there's nothing that should be causing any issues. 

        How are things today for you, have things improved?

        Many thanks