Constant connection issues
What is going on with this service? I’m getting 120 ping regularly
Forum Discussion
What Hub model is it?
Is the Hub in normal mode or in router mode using your own router?
What equipment have you got connected to the Hub on ethernet cables ?
It’s a hub 5 in normal mode. On Ethernet is my virgin tv box and my ps5.
Hi dynano_rosco,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having an issue with your broadband recently.
When running through diagnostics this end, we've identified a connectivity issue that would cause performance related issues with your connection. This issue is impacting at least 25% of the customers in the area. We've automatically raised the issue to our network teams who will investigate and fix the fault in the area.
You can keep an eye on our service status page for updates.
Keep us posted on how things go.
Thanks,
VM just turn off your auto speed checker
Two months forward and this is still the quality of my connection. I think I’ll be moving to sky when my contract is up.
I am sorry to hear you are still having some connection issues dyanano_rosco.
Let me send you a PM and we can take a look into this for you.
Please look out for my PM.
Glad we have manage to get the balling rolling on a fix for this 🙂
I play devil should I VM?
Ok VM are doing speed checkers on the hub in router mode....so that people should use modem mode because its harder for you to do these auto speed checks when in modem mode? Sounds about right then you want people to use modem mode for a better stable ping without you causing ping spikes.
