constant 2am Hub restarts
Please check the account associated with the IP Address of this post.
Having issues with the hub restarting between the hours of 02:00~2:30am. Strange thing is it seems to only be happening on Monday/Tuesday/Wednesday/Thursday. Other days are random. Happening for a few weeks now. At first thought it might be a firmware update issue, so performed a full hard reset, but didn't fix, carried on happening. Checked all connections inside to make sure nothing is loose.
Network logs don't seem to have any timestamps around the time it happens.
Check service status sometimes say there's an issue, check back in 24hours, then says ok, then says check back in 24hours, but never gives a reason.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 5.9 | 40 | 256 qam | 9 |
2 | 211000000 | 5.8 | 38 | 256 qam | 10 |
3 | 219000000 | 5.8 | 40 | 256 qam | 11 |
4 | 227000000 | 5.8 | 40 | 256 qam | 12 |
5 | 235000000 | 5.8 | 40 | 256 qam | 13 |
6 | 243000000 | 5.9 | 40 | 256 qam | 14 |
7 | 251000000 | 5.6 | 40 | 256 qam | 15 |
8 | 259000000 | 5.8 | 40 | 256 qam | 16 |
9 | 267000000 | 6 | 40 | 256 qam | 17 |
10 | 275000000 | 6 | 40 | 256 qam | 18 |
11 | 283000000 | 6.1 | 40 | 256 qam | 19 |
12 | 291000000 | 6 | 40 | 256 qam | 20 |
13 | 299000000 | 6.3 | 38 | 256 qam | 21 |
14 | 307000000 | 6.1 | 40 | 256 qam | 22 |
15 | 315000000 | 6.1 | 40 | 256 qam | 23 |
16 | 323000000 | 6 | 40 | 256 qam | 24 |
17 | 331000000 | 6.3 | 40 | 256 qam | 25 |
18 | 339000000 | 6 | 40 | 256 qam | 26 |
19 | 347000000 | 5.8 | 40 | 256 qam | 27 |
20 | 355000000 | 5.5 | 40 | 256 qam | 28 |
21 | 363000000 | 5.5 | 40 | 256 qam | 29 |
22 | 371000000 | 5.9 | 40 | 256 qam | 30 |
23 | 379000000 | 5.9 | 40 | 256 qam | 31 |
24 | 387000000 | 5.6 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 7 | 0 |
2 | Locked | 38.9 | 9 | 0 |
3 | Locked | 40.9 | 8 | 0 |
4 | Locked | 40.3 | 8 | 0 |
5 | Locked | 40.3 | 11 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.9 | 8 | 0 |
8 | Locked | 40.3 | 8 | 0 |
9 | Locked | 40.3 | 10 | 0 |
10 | Locked | 40.3 | 6 | 0 |
11 | Locked | 40.3 | 6 | 0 |
12 | Locked | 40.3 | 11 | 0 |
13 | Locked | 38.9 | 19 | 0 |
14 | Locked | 40.3 | 7 | 0 |
15 | Locked | 40.3 | 10 | 0 |
16 | Locked | 40.3 | 10 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 8 | 0 |
19 | Locked | 40.3 | 7 | 0 |
20 | Locked | 40.3 | 8 | 0 |
21 | Locked | 40.3 | 10 | 0 |
22 | Locked | 40.3 | 10 | 0 |
23 | Locked | 40.3 | 6 | 0 |
24 | Locked | 40.3 | 8 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600030 | 42.3 | 5120 | 64 qam | 11 |
2 | 36599995 | 43.3 | 5120 | 64 qam | 7 |
3 | 30100000 | 42.8 | 5120 | 64 qam | 8 |
4 | 43100000 | 43.8 | 5120 | 64 qam | 6 |
5 | 49600000 | 44.5 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
01/01/1970 00:01:45 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
21/07/2024 13:20:59 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
17/07/2024 23:20:5 | notice | LAN login Success;CM-QOS=1.1;CM-VER=3.0; |
14/07/2024 16:47:14 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
14/07/2024 13:05:5 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:42 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
12/07/2024 00:28:16 | notice | LAN login Success;CM-QOS=1.1;CM-VER=3.0; |
12/07/2024 00:27:29 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-QOS=1.1;CM-VER=3.0; |
05/07/2024 22:44:33 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
04/07/2024 17:45:2 | notice | LAN login Success;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:44 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
04/07/2024 17:00:45 | notice | LAN login Success;CM-QOS=1.1;CM-VER=3.0; |
02/07/2024 04:56:56 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
01/07/2024 19:04:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0; |
29/06/2024 02:48:2 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
28/06/2024 07:04:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0; |
25/06/2024 10:47:45 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
24/06/2024 19:04:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0; |
22/06/2024 14:02:1 | critical | No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0; |
Please check the account associated with the IP Address of this post.