Forum Discussion

George_w's avatar
George_w
On our wavelength
7 months ago

constant 2am Hub restarts

Please check the account associated with the IP Address of this post.

Having issues with the hub restarting between the hours of 02:00~2:30am. Strange thing is it seems to only be happening on Monday/Tuesday/Wednesday/Thursday. Other days are random. Happening for a few weeks now. At first thought it might be a firmware update issue, so performed a full hard reset, but didn't fix, carried on happening. Checked all connections inside to make sure nothing is loose.

Network logs don't seem to have any timestamps around the time it happens.
Check service status sometimes say there's an issue, check back in 24hours, then says ok, then says check back in 24hours, but never gives a reason. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000005.940256 qam9
22110000005.838256 qam10
32190000005.840256 qam11
42270000005.840256 qam12
52350000005.840256 qam13
62430000005.940256 qam14
72510000005.640256 qam15
82590000005.840256 qam16
9267000000640256 qam17
10275000000640256 qam18
112830000006.140256 qam19
12291000000640256 qam20
132990000006.338256 qam21
143070000006.140256 qam22
153150000006.140256 qam23
16323000000640256 qam24
173310000006.340256 qam25
18339000000640256 qam26
193470000005.840256 qam27
203550000005.540256 qam28
213630000005.540256 qam29
223710000005.940256 qam30
233790000005.940256 qam31
243870000005.640256 qam32

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.370
2Locked38.990
3Locked40.980
4Locked40.380
5Locked40.3110
6Locked40.360
7Locked40.980
8Locked40.380
9Locked40.3100
10Locked40.360
11Locked40.360
12Locked40.3110
13Locked38.9190
14Locked40.370
15Locked40.3100
16Locked40.3100
17Locked40.350
18Locked40.380
19Locked40.370
20Locked40.380
21Locked40.3100
22Locked40.3100
23Locked40.360
24Locked40.380

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360003042.3512064 qam11
23659999543.3512064 qam7
33010000042.8512064 qam8
44310000043.8512064 qam6
54960000044.5512064 qam5

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000

 

Network Log

Time Priority Description

01/01/1970 00:01:45criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
21/07/2024 13:20:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
17/07/2024 23:20:5noticeLAN login Success;CM-QOS=1.1;CM-VER=3.0;
14/07/2024 16:47:14criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
14/07/2024 13:05:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
12/07/2024 00:28:16noticeLAN login Success;CM-QOS=1.1;CM-VER=3.0;
12/07/2024 00:27:29Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-QOS=1.1;CM-VER=3.0;
05/07/2024 22:44:33criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
04/07/2024 17:45:2noticeLAN login Success;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:44criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
04/07/2024 17:00:45noticeLAN login Success;CM-QOS=1.1;CM-VER=3.0;
02/07/2024 04:56:56criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
01/07/2024 19:04:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
29/06/2024 02:48:2criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
28/06/2024 07:04:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
25/06/2024 10:47:45criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
24/06/2024 19:04:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
22/06/2024 14:02:1criticalNo Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;

 

Please check the account associated with the IP Address of this post.