Forum Discussion

MW90's avatar
MW90
Joining in
13 days ago

Consistent 403 error when visiting different websites

When trying to browse various websites I frequently visit, in the last 2 weeks, I am not seeing a 403 Error when browsing on ANY device using my Virgin Broadband.

examples include premierleague.com, audible.co.uk, imdb.com and wetransfer.com.

I can access all of these on when using other networks or on my mobile, but cannot access at home using Virgin broadband. 

The odd thing is, if I use a VPN, it allows me to view all the websites. Which suggests it's something to do with my current IP address.

Please help.

 

403
403 error
403 message
Network Error

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    12 days ago

    The CloudFront errors are often problems on an Amazon Web Services (AWS) platform.

    • MW90's avatar
      MW90
      Joining in
      12 days ago

      So what is the solution? I've contacted Virgin Media who have escalated it.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        10 days ago

        Hi MW90, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having this error but happy to hear this has already been escalated by the team. 

        Please allow the teams the time they need to advise on this further. They'll be back in touch once they have any further information. 

        Many thanks, 

  • MW90's avatar
    MW90
    Joining in
    13 hours ago

    After 2 weeks, no support from Virgin Media's technical team I've finally fixed it:

    Cancel my contract with Virgin Media and switch to a more reliable provider!

    Super happy with the results so far. Sayonara!