Forum Discussion

Ferret1979_1's avatar
Ferret1979_1
Tuning in
2 months ago
Solved

Connection speed drops during rain

Hello New customer, having previously been with Sky Broadband. I’ve noticed on more than one occasion now that my connection speed drops by more than half if it’s raining.  Soon after the rain stop...
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rain
slow connection
  • David_Bn's avatar
    David_Bn
    2 months ago

    Thanks for reaching out to us Ferret1979_1, and a very warm welcome to our Community Forums!

    Sorry to hear of the intermittent issues you appear to be experiencing on our services currently.

    If an intermittent area issue is present, then the Wi-Fi pod wouldn't be of assistance.

    Have you however previously advised of download speeds that are below 30mbs in areas of the property at all?

    Thanks,

    David_Bn

Client62's avatar
Client62
Alessandro Volta
2 months ago

Use the link below to discover if the speed loss is occurring to the VM Hub or between the Hub and your devices.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.


The same test is also available free as "Samknows Realspeed" app for Android & for iPhone.

Ferret1979_1's avatar
Ferret1979_1
Tuning in
2 months ago

Thank you, as it's stopped raining the results are as expected.

How can I reach support without having to phone or use the chat?  Is there an email function or is there an employee on here, who would be able to reach out to me?