Rain Effecting Connection
Hi ive been with virgin media for around a year now, and since being with them, whenever it rains i lose my connection. I have a friend nearby on virgin media who is also having the same issue. Obviously water is getting into their equipment and effecting the network. He has complained to no avail, I have complained and just get taken around in circles. I got through the the indian call centre and despite telling them the real issue they want to run all the troubleshooting on the equipment on site, wasting my time but played ball. after all that they assure me that we have work going on in the area and it will be fixed within 24hrs. so they are telling me every time it rains they have work men in the area working on the line basically..... I pushed back telling them again this is not a work men in the area issue its been going on for a long time, but i then just get taken around in circles with the support agent, they are not interested in listening to logic, its like they cant deviate from the scripit. I demanded to speak to a manager who i have to wait for a call back for later today, not expecting any results from it. and on top of that, she asked me about renewing my contract at the end, are they mad?!?WiFi/broadband issues when raining
I've recently switched to Virgin from Sky and have not had any issues so far apart from when it is raining. I've read other threads that say that water could be interfering with the connection somewhere, how do you go about getting Virgin out to diagnose the problem and sort it?