Forum Discussion

Tyranis's avatar
Tyranis
On our wavelength
3 months ago

Connection Issues - Intermittant Speed Loss & Latency

Hi All

For the last month or so been having issues with intermittant speed loss and random spikes in latency.

I think I remember there being an issue in the area which was then resolved and that's when issues started happening.

After checking the router status I noticed a lot of CM-Status 24 and 16 issues in the networking log. After a reboot these persist being logged every 3-5 minutes or so.

Can anyone advise, see screenshots from the router status pages:

  • Tyranis's avatar
    Tyranis
    On our wavelength
    3 months ago

    Looks like it might have been the splitter acting up as the errors have calmed down since the above. Will keep an eye on it, if it starts up again I'd probably want to look into a new one is there a good place to get one for Virgin or should I Amazon or call for a engineer for a new one?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 months ago

      You should get VM to replace any defective kit, never buy bits from other sources.  VM are charging for the kit, so it is up to them to maintain it.

      • Tyranis's avatar
        Tyranis
        On our wavelength
        3 months ago

        Yeah I'll probably have to give them a call and get it looked at, its not as bad as it was but still getting a good amount of errors. Either splitter goosed or something outside the house by looks of it.