Forum Discussion

poshsav's avatar
poshsav
Tuning in
4 months ago

Connected to hub3 but no Internet

Hi 

My problems are all devices connected to hub but some have no Internet when others do. Have reset hub bit no change .not always same devices have problems so must be the hub 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    More information please.  Wired or wireless?  What are the lights on the Hub doing when the devices disconnect?  What model of Hub do you have?

    • poshsav's avatar
      poshsav
      Tuning in

      All wireless connections, the hub 3 light is white 

      Thanks 

      • jbrennand's avatar
        jbrennand
        Very Insightful Person

        OK - so can check on an ethernet connected device at the same time to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

        Its looking like its a simple wifi interfence issue

  • Client62's avatar
    Client62
    Alessandro Volta

    Many modern devices are reluctant to connect to a Wi-Fi service that has WPA-PSK enabled.
    Check the Hub 3 menu to ensure Wi-Fi Security mode is set to WPA2-PSK only.

    Also make sure "Smart Wi-Fi is disabled,
    when enabled "Smart Wi-Fi" can be a major source of Wi-Fi compatibility issues.