Forum Discussion

Clive14p's avatar
Clive14p
On our wavelength
12 months ago

Connect App

Hi hope someone out there can help me, first I have contacted Virgin media support the have given me 2 ticket numbers and promised that some one would call me within 10 days that was now 29 days ago which I think it not very good at all.

Anyway I have got a HUB5 and everything I working fine apart from the CONNECT APP I have tried everything turnning the Hub off restarting it, Factory restarting it, deleting the app several times, checking all the permissions on the app, still no luck, at my wits end and spending so much time on it, I have read some of the posts but still wont work. Is there anyone out there that might be able to give me a new angle to try. thank you   

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    12 months ago

    Hi there Clive14p 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and that you have not yet heard back from our teams regarding tickets. 

    Can I ask what exactly happens when you try to use the Connect App? Do you get an error at all?

    Is this happening on numerous devices?

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      12 months ago

      Hey legacty1, thank you for reaching out and I am sorry to hear this.

      Are you having issues with the app also, if so what type of issues?