Forum Discussion

Thesaint1967's avatar
Thesaint1967
On our wavelength
7 months ago

Connect App wont recognise HUB 4

Hi Can anyone help my Connect App wont locate my hub 4 tried switching off router uninstalling app clearing cache and data. There has been WiFi issues on my postcode according to the service status but it been going on for weeks . Albeit I haven't seen any issues with the internet.

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Not weeks, almost 10 months and has resulted in hundreds of near identical posts.

  • Hello Thesaint1967.

    Thanks for popping back on our community. Sorry it's not on better terms though.

    We're fully aware of the issue with the Connect App and our Hub 4 not working together.

    What I would like to do is take a look at this in a bit more depth and see if we can come up with a fix.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L