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Kpcst's avatar
Kpcst
Joining in
12 months ago

Connect app not scanning

Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (hub3) numerous times.  Can anyone help with this?

Thank you 

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  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    If there really is no Wi-Fi reception in a room, there is nothing to scan.

    • Kpcst's avatar
      Kpcst
      Joining in
      12 months ago

      Even when I am next to the wifi box it won’t scan 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        12 months ago

        Hey Kpcst,

        Welcome to the Community Forums and thanks for the post.

        Sorry to hear about this, can you confirm that the app is finding the Hub okay and connecting? If so what happens when you try run the test, any images you can provide do help.

        Joe