Connect App not letting me login/connect

Question

First time user of VM Connect. I've installed and opened it but when I click "Sign in with a Virgin Media account" it does nothing. Eventually it tells me I'm not connected to the internet which is incorrect. I'm using iPhone 15 Pro (iOS 17.7.1). I've uninstalled and re-installed and no luck. I've read previous threads which recommended "Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data." If I follow this there is no "Manage Settings" on my phone. My wife managed to do it immediately with her Samsung so it's not the internet. Can someone please help - I've been having a lot of issues with Virgin since signing up and I'm starting to wish I stuck with my old provider!!

Client62 · Answer

VPN's like Apple Relay prevent the Connect app from working.

Matthew_ML · Answer

Hey Phil_125, thank you for reaching out and a warm welcome to the community, I am so sorry to hear you are having some Connect app issues.
Please ensure you are connected to your Home Network, and don't have any 3rd-party equipment (such as a Router) connected, and ensure your Hub is in Router Mode. The app also won't allow the connection if you're on a Guest network, VPN or Mobile Data.

Client62 · Answer

We find the Connect app is not needed, a VM Hub can be managed at http://192.168.0.1/&nbsp; &nbsp;login with the Hub password ( i.e. not the Wi-Fi password ).