Forum Discussion

Littlebear's avatar
Littlebear
Joining in
5 months ago

Connect app not detecting devices

Any idea why the connect app is not detecting my household devices? 

  • John_GS's avatar
    John_GS
    Forum Team
    5 months ago

    Hi Littlebear 

    Thanks for posting and welcome to the community.

    What is the app showing please? Can you send us a photo of it?

    It could be something like having a VPN on your device with the app on causing it not to work.

    Have you also got the WiFi bands split as well? 

    Keep us posted.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    The Connect app is broken. There are many reports on here of it not working. In particular if you have a Hub 4 it can stop the Hub working properly.

    You can do everything that the Connect app does, and more reliably, by logging on to the Hub with your browser at 192.168.0.1.