Complaints
Is there any direct complaints team to talk to? We've had intermittent internet for a week. Called last Saturday, advised that the hub3 was to be replaced. Asked if we could have a hub5, told that we needed to be on 1gig package for it to work. Then told we couldn't have a hub4 as they're not on stock. Spoke to a manager who advised she would send a hub5. A hub3 was sent and received yesterday. We installed the hub and now don't have any internet at all. Called them again and was advised an engineer would come today between 16.00-19.00. No engineer has arrived. Called them back and they advised an external engineer has been and fixed it. Still no internet and the next available appt for an internal engineer is in 4 days time! When we asked to speak to a manager to complain, been cut off. We work from home and I've had to work from a cafe today to get internet. I cant keep tethering off my phones as its expensive. Who can we talk to. Why isn't their a uk team to talk to?