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PW926's avatar
PW926
Joining in
12 months ago

change to e-billing

I have called the customer service a few times because I changed the communication to ebilling on website, but every month I still receive a paper bill. I checked on other posts in this community, and it seems that many people meet the same problem after moving house which I did a few months ago. I am tired of calling the customer service and still receiving paper bills every month! Can anyone solve this problem for me please?

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    12 months ago

    Hi there PW926 

    Thank you so much for your post and welcome back to the community forums, it's great to have you back.

    I can see that you are now in a PM with a member of our team, please do keep chatting with the agent and they will do all they can to help.