Forum Discussion

PW926's avatar
PW926
Joining in
1 year ago

change to e-billing

I have called the customer service a few times because I changed the communication to ebilling on website, but every month I still receive a paper bill. I checked on other posts in this community, and it seems that many people meet the same problem after moving house which I did a few months ago. I am tired of calling the customer service and still receiving paper bills every month! Can anyone solve this problem for me please?

1 Reply

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team (Retired)
    1 year ago

    Hi there PW926 

    Thank you so much for your post and welcome back to the community forums, it's great to have you back.

    I can see that you are now in a PM with a member of our team, please do keep chatting with the agent and they will do all they can to help.