Forum Discussion

Hoisin's avatar
Hoisin
Tuning in
7 months ago

Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices.

Hello Virgin, I cant get into the router settings (Gui) on my hub 4.  the connect app won't work either.  I have tried dumerous restarts of my hub, connecting a laptop via LAN, and using incognito mode on my browser.  nothing works.  I cannot get the connect app to work either.  It will not find my hub.  I need a replacement hub basically.

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    Do you have the VM Connect app on any devices? There is a known fault when used with the Hub 4.

    You need to remove the Connect app from ALL devices, then do a full factory reset on the Hub. It should then work normally. 

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Hoisin,

    Thanks for posting, and sorry you've had some connection issues. 

    We can see you've been able to call in and speak to us regarding this, if you still need help with anything please let us know.

    Alex_Rm