Forum Discussion

randm71's avatar
randm71
Tuning in
11 months ago

Cannot connect to hub4 - WIFI still works though

Hi there,

I have exactly same issue as Grumps reported over here:

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub4-amp-Connect-app/m-p/5490761

I have a hub4. I cannot connect to it via IP. Well, thats not quite true. I can connect, I get forced to change password, when I attempt to log back in using new password, sometimes, very rarely, I get in initially, but on later attempts, it doesn't work.

I have done the 15 second reset, and the 60 second reset. I have left the thing turned off all day. I have restarted. I have reset factory defaults. I cannot consistently connect to the hub.

I have had success in the past with the Connect app, but not at the moment. Same issues as reported by other users. The app reports "Cannot find your hub". Attempt to set it up in the app, and you just go around in circles.

Througoht all this malarkey...I have no issues with the WIFI.

Any ideas what I should try next?

Rob

  • Kath_P's avatar
    Kath_P
    Forum Team
    11 months ago

    Hi randm71, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue connecting to the Hub GUI system via the 192.168.0.1 IP address. 

    We will need to take a closer look at this for you but in order to do that I will need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

    • randm71's avatar
      randm71
      Tuning in
      11 months ago

      Hi Kath,

      Technician came yesterday. Swapped out the Hub4 for Hub5 and now everything works!

      Thanks a lot for prompt response and resolution.

      Rob