Cancelling and reordering easier to get new installation date than the terrible customer service!
I have signed up to Virgin broadband prior to moving into a new home. I originally selected an installation date later than needed as I wasn't sure when I would get the keys, which ended up happening sooner than planned.
I have tried to contact Virgin to bring my installation date forward - but the customer service has been abysmal. For 4 days in a row I have had to call only to be told an engineer needs to do a 'pull test' in the area and so I can't select a new date till that has happened. Every time I call they tell me it is scheduled to be done "today, so call back tomorrow". 4 times that has happened at 30 mins a call.
Yet if I simply go through the signup process I can select an installation date much sooner than the one I am currently stuck on. It's so poor that no-one can simply move my installation date up. They simply say 'a pull test will happen at some point' - which might not be for over a month.
Very poor service.