Have used the connect app to homescan all rooms and most of them say my WiFi is poor, but doesn’t let me order a WiFi pod. The app says I can order them online but been going round and round in circles. I have Volt and spend over £100 a month and WiFi upstairs is useless, please help!
Forum TeamHi ShaunHawk thanks for posting and welcome back to our community.
Sorry to hear your WiFi connection is not reaching all the rooms in your property. And sorry to hear that the connect app has not allowed you to order a pod. I would like to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
hi there! can you please help me to get a pod on my 1gb broadband? my wifi is terrible upstairs in bedrooms!
thanks
Forum TeamHi bigguy283
Welcome back to the community forums
Sorry to hear that you're having WiFi issues in some rooms of the home.
Have you been able to run a test on the connect app to see what speeds you're getting upstairs?
If not, you can also run a test on our Sam Knows speed test here which will show you the speeds at the router and the speed at the device. Ensure you're connected to your home network and have no VPN enabled so the test can run.
Post a screenshot of your results and we can go from there if still needed.
hi and thanks for reply!
using my samsung galaxy s9 , SAMKNOWS ROUTER it shows Vergin medis hub 5 DOWNLOAD Mbps 1144 , DEVICE mobile DOWNLOAD Mbps 28
and i did tests multiple times sometimes a little higher sometimes a little lower, but very hit and miss and my mobile wifi shows only 1 bar connection , but when i gp downstairs i get full bars on my mobile !!
got help from sabrina who sorted my problem! many thanks sabrina
