Can’t access hub 4 settings or vm connect app

Is it time VM came clean and admitted the VM Connect app is what causes the Hub4 in Router mode to fail ?

Is it time for the Forum Team to be allowed to take the official blinkers off?  Someone above is rendering them useless in helping users with this matter.

This like the old lady who swallowed a fly.  VM have built a monster around their (stupid) WiFi Pods and they dig themselves ever deeper in with that wretched CONNECT app. 

It's the wretched CONNECT app that's not fit for purpose.  The Hub 4 is fine.  Either way, it's for VM to fix or you dump the CONNECT app and the stupid Pods.

'The Hub 4 is fine.'

Yes, it works to provide me with internet access, but the settings still remain inaccessible.

I, too, have exactly the same issue, albeit I don't have any WiFi pods yet (ordered online 6 weeks ago, still haven't arrived).

To be clear:-

If I try to access the Router Menu/Dashboard from my PC, which is connected directly by ethernet cable, I just get a blank screen, which times out.  Occasionally, it returns me to the login menu (where the correct password WAS entered several times).  

If I try to use the VM Connect app (downloaded directly from VM link today, so it must be the latest version), it cannot find my Hub 4.

Have tried the hard reset, to no avail.

Internet access from PC (hard-wired), TV (hard-wired), Tablet (WiFi) and Phone (WiFi) is fine, although the WiFi can sometimes drop out or get incredibly slow for no apparent reason, even when I am sat 2 feet away from the Hub 4!  TV access to recorded shows can be a problem sometimes - where are they stored these days?  If on my box, why would I need to use the internet or access to cable TV to access them?

It would seem from this thread (and others on the same subject) that this problem has been going on for months now, without any resolution in sight.

Could somebody from VM explain EXACTLY what is being done to resolve the issue.  I want to be able to add some sort of WiFi extender to give reception to areas of my home that do not get ANY reception at all now, let alone the 30 Mbps guaranteed!

'You should be able to access Hub 4 settings after you've deleted the CONNECT app and rebooted the Hub.'

Ahh, if only that was the case. Certainly not for me!

Come on VM it's time this was resolved.

I, too, have exactly the same issue, 

The issues are:

If I try to access the Router Menu/Dashboard from my PC, which is connected directly by ethernet cable, I just get a blank screen, which times out.  Occasionally, it returns me to the login menu (where the correct password WAS entered several times).  

If I try to use the VM Connect app (downloaded directly from VM link today, so is the latest version), it cannot find my Hub 4.

Have tried the hard reset, to no avail.

Internet access from PC (hard-wired), TV (hard-wired), and Phone (WiFi) is fine, 

It would seem from this thread (and others on the same subject) that this problem has been going on for months now, without any resolution in sight.

Virgin media - this issues has been going on for months.  why does it take so long to created a bug fix  and get it released?    

Same as everybody else, Hub 4, try to sign in blank white screen, Virgin app connect unable to find the hub.

I decided to contact Virgin as a last resort as I have some wifi dead spots and wanted to add one of the free pods, but unable to do so due to the above.

Advised I had tried resetting the hub that many times i had lost count and it had not changed anything. advised me delete and re-add the app, still no good, advised me to change the pwd on my virgin account? What that is supposed to do is any ones guess.

Call from second line support, said it was probably my tech apple mac and an iPhone? Advised them it was the same from my windows pc and my sons samsung phone! I said there were many many Virgin customers reporting the same issue and it appears as if it is a fault with the Hub4.

He then said stay on the phone I am going to transfer you to some tech guys support who offer a paid for support service for non Virgin tech problem's. Some person then answered the phone and said can you tell me the problem you are having. its like talking to a brick wall.

I ask you, what is the point with Virgin support its absolute pants. anyway hung up before they could try to charge me for fixing hardware/ software that is supplied and maintained by Virgin as part of my contract lol.

Raised a complaint for what good that will do.

Has any one had any success or is it a case of keep trying to get a hub 5?

I've no idea why you get asked these questions by the Forum Team.  Everyone, including them, know the Hub 4/CONNECT problem and it needs to be fixed by VM.  It won't be fixed by asking such questions and stretching out your bad experience.

You'd have thought that VM could tell us when it's going to be fixed!  Whoever wrote the two pieces of software (Hub 4 firmware & wretched CONNECT app) should collaborate to pinpoint where it goes wrong.  It's easy - can be done in a lab environment and, given the silence from VM, I doubt that they're doing anything about it.