Can’t access hub 4 settings or vm connect app
anyone else having this problem tried factory reset holding button for 60 seconds tried unplugging it all still no joy and WiFi pods keep going off but can’t set them back up cause the app doesn’t work
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82 Replies
I have had the same problem as everyone else, cannot login to my HUB4 and the Connect App cannot find the HUB. It all started when I added TV and Phone to my Broadband service.
All devices will connect to the HUB4 after a lot of refreshes. some devices had to be connected directly to the HUB and thereeafter to my 24 port switch before they worked, This applied to Virgin's 360 box.
Note if trying to login to the HUB4 with a white screen while wife is watching NETFLIX as an example, the Internet connection will go off line. Closing the login WEB page restores the Internet connection very quickly indeed.
I managed to login to the HUB4 after a factory reset using a Ethernet port but failed the many attempts using WiFi.
Virgin Technical Support informed me that changes had been made which no longer allowed static
IP addresses. Moreover, they appear to have changed my password to the Hub4.I ran this script to eset the network:
sc config FDResPub start= auto
net start FDResPub
sc config dnscache start= auto
net start dnscache
sc config SSDPSRV start= auto
net start SSDPSRV
sc config upnphost start= auto
net start upnphostnetsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.lognetsh int ip reset reset.txt
netsh winsock reset
netsh advfirewall resetnetsh advfirewall firewall set rule group="Network Discovery" new enable=Yes
Hope it helps
SwedishViking2 wrote:<SNIP>.
Virgin Technical Support informed me that changes had been made which no longer allowed static
IP addresses. Moreover, they appear to have changed my password to the Hub4.<SNIP>
What do you think Technical Support meant by that? On residential accounts, static IP addresses have never been allowed, although they do tend to be "sticky".
Btw, I do advise that you dump the wretched CONNECT app.
Cant get connect APP to work so uninstalled. Appear to have lost modem functionality so ASUS Router will soon be on sale. Virgin PODs on their way but if connect app needed, they can go back.
Static IP address was on their side while modem and router allowed static addresses on my side. I could use Hub4 too for my side at one point.
SwedishViking2 wrote:Cant get connect APP to work so uninstalled. Appear to have lost modem functionality so ASUS Router will soon be on sale. Virgin PODs on their way but if connect app needed, they can go back.
Static IP address was on their side while modem and router allowed static addresses on my side. I could use Hub4 too for my side at one point.
What does the highlighted part mean? Presumably you can access the Hub 4 UI now (maybe a reset needed first). Then to modem mode, then attaching the ASUS router and moving forward from there. No pods, no wretched CONNECT app - just whatever mesh you decide to establish. Which is what I've done.
Absolutely shocking service that as a customer I cannot access both the router hub (white screen) or VM connect app (cannot find hub) and VM are not able to offer any kind of solution to this
Get ISP Review to report this in their news feed. VM are sensitive to what they write.
As of past weekend, I can log onto the HUB4 in both router and modem mode. Can't believe it...
In your network log, does it state that a new file has been downloaded to the Hub 4? Are you using the Connect app when in router mode?
AFAIK, there was never a problem with the Hub 4 in router mode when the Connect app was not present on any device.
AFAIK, there was never a problem with the Hub 4 in router mode when the Connect app was not present on any device.
Unfortunately that is incorrect. I cannot log into the hub and haven't been able to for months.
Currently having this issue. VM connect app has been saying no hub for months, and now I can't connect to the hub IP to get into settings. I have done a factory reset to try and fix the issues and now have lost all connections as it has reverted back to 5g connection only and we have items that will only work with 2.4.
This is absolutely ridiculous!Truly ridiculous are all the folks that claim to have read this thread and still not uninstalled the Connect app!
Having failed to communicate in simple English the Connect app's killer instinct for the Hub 4 ...
... I posted in Greek.
That post was silently deleted.
Not even an acerbic Mod message.
So scholars & propeller heads, Latin in the forum is OK, but even super polite contemporary Greek is forbidden !This has been going for best part of the year now. VM are, grudgingly, acknowledging the problem but haven't come up with a solution yet. Don't hold your breath!
I am frustrated. They guaratee the WIFI in every room with the pods but doesn't resolve the issue where it doesn't connect. Annoying. Customer service is pathetic as always - Just reading the script when called, not understanding the actual problem.
