Just got my service installed yesterday and everything works fine only problem is I can't access account settings to change anything. The page doesn't load and just hangs with the Virgin Media symbol. I've tried doing it on my phone as well and that doesn't work either so it's clearly not an issue with my laptop browser. This is rather frustrating as a new customer.
If it's any consolation, I've got the same problem. Pretty poor from Virgin.
This appears to be a common problem as there is also another thread noting the same issue.
Forum TeamHello A_H_Z,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account at the moment.
Is this happening on every page that you use within your online account or just certain pages? If only certain pages, please let us know which ones you've had issues with.
Kind Regards,
Steven_L
No, it's just the settings page. Looks exactly like screenshot someone else has posted.
Forum TeamHi all,
Thanks for taking the time to raise this. We've run some checks at our end and having the same issue. We've raised this with the relevant teams for them to look into what's happened, and get things resolved.
Apologies for the inconvenience caused.
Many thanks,
I have the same issue. I can’t get to my virgin media settings on the app or the website. Just get the Logo screen
Exactly the same problem here. The account settings page is not loading. All other pages when logged in are fine. Tried with Edge Browser and Firefox with the same issue.
Forum TeamThanks for coming back to us mackerbootle. Are you able to share a screenshot of the page, when you try to open the settings page?
Hi Steve, here is a screenshot as requested.
Mack
Forum TeamWhen were the services installed, mackerbootle?
About 20 years ago
I initially managed to solve the issue by signing out of the account, deleting the cookies and cache on my browser, signing back in again. This however only lasted two page clicks and is back to the spinning logo again. Sigh :(
I am having the same issue. I got my service yesterday and I've been trying to access the account settings to switch off some security features (I can't connect my PS5, apparently it's blocked by default by Virgin as a children's safety feature - absolutely ridiculous) but I'm just met with the same loading icon.
Yep! It's crazy isn't it. Come on Virgin Media, you really need to get this issue sorted.
Hi,
This should now be resolved.
If anyone is still experiencing the same issue, please let me know here.
Thanks.
Thanks, Melissa. Seems to be working better now, although I had to reinstall the app.
Thank you for the update, all appears to be working on my account now.
Hi Melissa
csn you please advise how this settings issue was resolved for others? I have the problem on app and Safari, it first occurred several months ago. I queried it on the virgin web chat and was told it should be fixed in a few days. That didn’t happen and I just left it. I’m now trying again to access parental control settings and it’s still the same issue of not loading.
Thanks for any help on here.
