Cable repull keep rescheduling - customer service not helping
We have had 3 weeks now of complete loss of service.
Had 3 engineers on site, all convinced they had found the issue when the issue continued.
The last engineer suggested a cable re pull and told us for complete loss of service it would be 48 hours. Nobody showed up for the appointment which was scheduled.
i have been on the phone with customer service for hours since then. Waited on multiple call backs that have never happened, eventually managed to speak to a manager who apologetically told me I have been given the wrong information by everybody else I spoke with.
The manager told us the next available appointment for a cable repull would be January. Then maybe December.
I have no faith this will actually happen as nobody has been able to give us a set appointment date.
what are my options at this point?
I have filled a complaint form and heard nothing back.