Cable repull but no shows

Counsel roadworks was happening when this all started a few days ago there where drilling and my internet stopped working I did all the test even had a engineer come to the house to check inside and he even confirmed the cable has been cut.

Now after the few days I'm waiting each day as I'm told a engineer is coming to do a cable repull but I'm waiting and watching with no show engineer each day no updates just left in the dark. Having to call customer service use what little data I have to get though the checks only for them to submit the form to the sub contractors for a rebook that doesn't show or contact me.

I'm disable with a heart condition my tracker needs internet to alert emergency service if something where to happen I have also lost work from this as I'm commission based. This has left me very upset and angry