I have had no internet since 1/9. An engineer called 2/9 and advised that the problem was between my house and the main box. An appointment was arranged 4/9 and again 5/9 for a cable repull. No show on both occasions. Frustratingly VM have failed to call me back, despite promises that it would be 1 - 2 hours.
Where do I go from here.
Forum TeamHey Cedw, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your delayed appointment.
We can see you've spoken to somebody since this post, did they manage to help at all?
Delays for cable installations are a regular source of complaint on here due to the fact that much of the work is done by sub-contractors.
Keep good records, along with evidence such as screenshots, texts, emails etc., of all VM's failures to fix as you will be eligible for compensation for the outage
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
