Forum Discussion
- newapolloVery Insightful Person
You should call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
- jbrennandVery Insightful Person
Also worth trying...
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer.
Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.
- simonwrayJoining in
accidently cut my cable how do i go about getting engineer to re join it
- TudorVery Insightful Person
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
- simonwrayJoining in
we had our hedges cut away and cable been cut how do we go about booking an engineer
- Gareth_LForum Team
Hello simonwray.
Thanks for your post and welcome back to our community.
Sorry to hear you accidentally cut the external cabling whilst you were cutting your hedges.
Can I just ask if you still require an engineers visit to splice the cables? If so please let us know.
Gareth_L
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