Forum Discussion

weiwenzhen's avatar
weiwenzhen
Joining in
2 months ago

brown box cover missing

Our virgin media box cover is missing could you please help and organise a replacement?

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello weiwenzhen,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear that your brown box cover is missing and needs to be replaced. Have you been able to report this issue over the phone or do you still need further assistance?

    Kind Regards,

    Steven_L