Forum Discussion

Sophie45's avatar
Sophie45
Joining in
2 months ago

Broken hub

I split coffee on new Hub 5 and it no longer works. I need to arrange a replacement. How do I do that? 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Customer Services are on 150 or 0345 454 1111 from a non-VM phone.

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    Hi Sophie45, 

    Thanks for your post, welcome to the Community Forums.

    Sorry to hear the coffee spill has damaged your Hub! I can see that you've been able to speak with the team since to arrange a replacement. If you need any further help from here, just give us a shout.

    Thanks

    • Sophie45's avatar
      Sophie45
      Joining in
      2 months ago

      Hi Beth

      Thanks for replying. I have phoned Virgin twice now to find out when the replacement hub will arrive, but they just tell me to look at the Orders section on my virgin app - i have done this repeatedly but it just says I have no orders. So I have no idea whether the replacement hub is on its way or not. I have had no communication from Virgin about it. I work from home so having no wifi is very difficult. 

      Could you help me?

      Thanks 🙂