Forum Discussion

Wren1989's avatar
Wren1989
Tuning in
2 years ago
Solved

Broken Internet Hub 5

Hi,

My hub 5 has had an accident and gotten wet. I need a replacement one and happy to pay for this. Howver, I cant see anywhere to speak to someone online or order one? Please can you help?

Many thanks,

Lauren

4 Replies

  • Call it in as a fault on 0345 454 1111 (possible charge of £25).

    • Wren1989's avatar
      Wren1989
      Tuning in

      Thanks for the number! Got hold of someone and I'm booked in for a replacement on Friday PM. 🙂

  • Hi,

    My Hub 5 has a broken and look co ax cable connector and is now moving around and bent

    and causing disconnected and unreliable internet. 

    Please see picture. How do I organise for a new hub or replacement please.

     

  • legacy1's avatar
    legacy1
    Alessandro Volta

    I'm sure VM idea of the push fit connector was to stop this...guess not.