Forum Discussion

Lou1981x's avatar
Lou1981x
Just joined
2 years ago

Broke Hub 4 Help!

Accidentally knocked and broke my Hub 4, desperately need internet for Exam marking so waiting days without is a massive problem. 
Is there any workaround? (Something I can go out and buy and set up now?)

Thanks in advance. 

6 Replies

  • No, as the HUBs are based on VM's bespoke DOCSIS network.

    What's 'broken'?

    • Lou1981x's avatar
      Lou1981x
      Just joined

      sadly fell and dropped on the charging port which was pushed inside. There’s now a nice little rattle and no power whatsoever

  • Client62's avatar
    Client62
    Alessandro Volta

    Home internet Plan B is usually enable the hotspot from your mobile phone
    and if needed some buy more data until the VM Hub is replaced.

    • Lou1981x's avatar
      Lou1981x
      Just joined

      That was the plan to degree also sadly a house of three kids and I think someone might die before the replacement greeter gets here 😂

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        Hi Lou1981x,

        Thank you for your post and welcome to the community. 

        I'm very sorry to hear about the hub 4. To confirm, have you had a replacement ordered already?

        ^Martin

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Nothing you can do but get it replaced by VM. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.