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Sophiedellie's avatar
Sophiedellie
Joining in
2 years ago

Broadband stopped working

On Saturday our internet stopped working in Lewisham ( London). Since then we’ve had a technician come on Tuesday. They said it was something wrong with wires outside and that it would be sorted out externally by Thursday ‘and to call virgin media on Thursday evening if it hadn’t’ - I’ve tried to get in touch with virgin media and instead have had automated responses and they’ve now booked another technician. Which, if the problem is indeed external, will be useless and a waste of their time and mine. Please can someone help? 

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Sophiedellie

     

    Sorry to hear of the connection issues and delays to the work required to resolve this, we appreciate you taking the time to make us aware via the forums and welcome to the community.

     

    When the last technician attended, did they advise of what the external work required was? Was it a repull of a cable to service the property? Did they mention if permission would be required as these can also delay the work being completed?

     

    What did the team advise when you spoke to them?