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dad52's avatar
dad52
Tuning in
22 days ago

Broadband keeps dropping

Broadband started dropping sunday last, had an engineer out he changed s few things. Problem resurfaced after a couple of hours, got a new router and still same, even took a picture of notwork log.

Any help, i've been in contact with online and been told to monitor the situation, the network log gives the same readings as on the old modem.  Thankyou

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    20 days ago

    Hello dad52.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're still having an issue with your broadband after the engineer's visit.

    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L