My broadband keeps dropping out leaving my firestick and google nest failing. Tried a service status test but its telling me " Your service hasn't been installed yet."I have been a customer for over 20 year so it has been installed. Any help would be appreciated.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system nor a direct line to VM.
Have no time to sit on the phone for hours getting passed from 1 person to another who can't understand my accent. Thanks anyway.
Forum TeamHello cekim,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your connection at the moment. I've looked into things from here and cannot see any issues with your connection or in the local area. Are you still having issues at the moment? If so please let us know and we'll be able to help further.
Kind Regards,
Steven_L
Does this apply to ethernet and Wifi ? What do the lights on the Hub show when the connection drops? Have you setup a BQM to monitor your incoming connection http://www.thinkbroadband.com/ping
Please post the network log and stats from the Hub. Browse to 192.168.0.1 and click on Router Status. Copy and paste the information for comment.
