My virgin hub 5 has suddenly started flashing red and lost broadband connection. I have an engineer scheduled to visit but is there anything I can do?
I've only had virgin fibre for a week, and this is disgusting service to go offline within a week.
Calm down!
Faults happen.
At least you have an engineer coming.
Meanwhile, reset the HUB, check all cables and take a walk outside to see if there is any obvious damage to cables or the local connection box.
There are no SLA's for Residential contracts. However you should get compensation after 48 Hrs of no service.
£9.76 per day, credited usually after fault closed and 30 days after.
See: https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Also... see this...
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Have you checked first for any “known network faults" in your location? - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Hi footballkiwi thanks for your post although we're sorry to hear of your concerns raised here.
Unfortunately, your Hub does appear to be completely offline but the fact you have an engineer visit scheduled is the most we can do at this stage.
We do apologise for any inconvenience caused but we do hope this is resolved soon for you.
Many thanks
