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360Petty's avatar
360Petty
Tuning in
2 months ago

Broadband Issues

Hi all

Having issues with my connection for the last few days. Anyone shed any light on what's going on here?

Network Log

Time Priority Description
26-12-2024 10:00:38noticeGUI Login Status - Login Success from LAN interface
26-12-2024 09:59:35noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:56:52noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:52noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:31warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:31noticeUS profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:27noticeREGISTRATION COMPLETE - Waiting for Operational status
26-12-2024 09:35:21warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:21warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:21warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:21warningDynamic Range Window violation
26-12-2024 09:35:21warningDynamic Range Window violation
26-12-2024 09:35:16noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:12noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:10warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:35:08noticeHonoring MDD; IP provisioning mode = IPv4
26-12-2024 09:34:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:34:46criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-12-2024 09:34:45criticalCable Modem Reboot because of - HW or Power-On Reset
24-12-2024 22:17:36criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 22:17:33criticalUnicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 22:17:27criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 22:17:26criticalCable Modem Reboot because of - HW or Power-On Reset
24-12-2024 19:58:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 19:58:18criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 19:58:17criticalCable Modem Reboot because of - HW or Power-On Reset
24-12-2024 17:54:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 17:54:33criticalCable Modem Reboot because of - HW or Power-On Reset
24-12-2024 17:54:33criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 08:49:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-12-2024 08:49:50criticalCable Modem Reboot because of - HW or Power-On Reset
24-12-2024 08:49:50criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-12-2024 09:43:11critical

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

I don't know enough about Broadband to understand what any of the above really means but for sure I know the BQM and my very frustrated son tells me the internet is not working as it should be.

In modem mode using a Nighthawk router.

Many thanks and Merry Christmas.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    If you can post the Downstream/Upstream power stats that would be useful.

    PS. Please hide or remove your public IP from any BQM graphs, or the images will be blocked. Thanks.

    • 360Petty's avatar
      360Petty
      Tuning in
      2 months ago

      Hi, sorry didnt clock the IP address will be more careful in future.

      Thanks for the reply Down and Upstream info:

      3.0 Downstream channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
      13310000007.440QAM 25625
      22670000006.841QAM 25617
      3275000000740QAM 25618
      42830000007.141QAM 25619
      52910000007.341QAM 25620
      62990000007.441QAM 25621
      73070000007.240QAM 25622
      83150000007.240QAM 25623
      93230000007.338QAM 25624
      103390000007.640QAM 25626
      113470000007.740QAM 25627
      123550000007.641QAM 25628
      133630000007.541QAM 25629
      143710000007.341QAM 25630
      153790000007.341QAM 25631
      163870000007.340QAM 25632
      173950000007.441QAM 25633
      184030000007.441QAM 25634
      194110000007.240QAM 25635
      204190000007.141QAM 25636
      214270000006.841QAM 25637
      224350000006.641QAM 25638
      234430000006.541QAM 25639
      244510000006.541QAM 25640
      254590000006.641QAM 25641
      264670000006.639QAM 25642
      274750000006.941QAM 25643
      284830000006.941QAM 25644
      29491000000741QAM 25645
      30499000000741QAM 25646
      315070000006.741QAM 25647
      325150000006.440QAM 25648

      3.0 Downstream channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
      1Locked4000
      2Locked4100
      3Locked4000
      4Locked4100
      5Locked4100
      6Locked4100
      7Locked4000
      8Locked4000
      9Locked3800
      10Locked4000
      11Locked4000
      12Locked4100
      13Locked4100
      14Locked4100
      15Locked4100
      16Locked4000
      17Locked4100
      18Locked4100
      19Locked4000
      20Locked4100
      21Locked4110
      22Locked4100
      23Locked4120
      24Locked4100
      25Locked4130
      26Locked3910
      27Locked4100
      28Locked4120
      29Locked4110
      30Locked4110
      31Locked4120
      32Locked4000

      3.1 Downstream channels

      Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
      159944K1840QAM 40961108

      3.1 Downstream channels

      Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
      159Locked393.321668032513584

       

      3.0 Upstream channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      04960000047.35120QAM 649
      14310000047.55120QAM 6410
      23660000045.55120QAM 6411
      330100000455120QAM 6412
      42360000044.35120QAM 6413

      3.0 Upstream channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      0ATDMA0030
      1ATDMA0000
      2ATDMA0000
      3ATDMA0000
      4ATDMA0000

      3.1 Upstream channels

      Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
      141043.22KQAM 256

      3.1 Upstream channels

      Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
      14OFDMA2007400000000
    • 360Petty's avatar
      360Petty
      Tuning in
      2 months ago
      3.0 Downstream channels
            

      Channel

      		Frequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
      13310000007.341QAM 25625
      22670000006.740QAM 25617
      3275000000741QAM 25618
      42830000007.139QAM 25619
      52910000007.341QAM 25620
      62990000007.340QAM 25621
      73070000007.241QAM 25622
      83150000007.240QAM 25623
      93230000007.340QAM 25624
      103390000007.640QAM 25626
      113470000007.741QAM 25627
      123550000007.539QAM 25628
      133630000007.541QAM 25629
      143710000007.241QAM 25630
      153790000007.341QAM 25631
      163870000007.341QAM 25632
      173950000007.441QAM 25633
      184030000007.441QAM 25634
      194110000007.240QAM 25635
      20419000000741QAM 25636
      214270000006.839QAM 25637
      224350000006.640QAM 25638
      234430000006.441QAM 25639
      244510000006.541QAM 25640
      254590000006.641QAM 25641
      264670000006.541QAM 25642
      274750000006.941QAM 25643
      284830000006.841QAM 25644
      29491000000741QAM 25645
      304990000006.941QAM 25646
      315070000006.741QAM 25647
      325150000006.441QAM 25648
            
      3.0 Downstream channels 
            

      Channel

      		Locked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
      1Locked4100 
      2Locked4000 
      3Locked4100 
      4Locked3900 
      5Locked4100 
      6Locked4000 
      7Locked4100 
      8Locked4000 
      9Locked4000 
      10Locked4000 
      11Locked4100 
      12Locked3900 
      13Locked4100 
      14Locked4100 
      15Locked4100 
      16Locked4100 
      17Locked4100 
      18Locked4100 
      19Locked4000 
      20Locked4100 
      21Locked3910 
      22Locked4000 
      23Locked4120 
      24Locked4100 
      25Locked4130 
      26Locked4110 
      27Locked4100 
      28Locked4120 
      29Locked4110 
      30Locked4110 
      31Locked4120 
      32Locked4100 
            

      3.1 Downstream channels

            
      ChannelChannel Width (MHz)FFT TypeNumber of Active SubcarriersModulation (Active Profile)First Active Subcarrier (Hz)
      159944K1840QAM 40961108
            
      3.1 Downstream channels
            
      Channel IDLocked StatusRxMER Data (dB)PLC Power (dBmV)Corrected errors (Active Profile)Uncorrectable errors (Active Profile)
      159Locked403.324883375914244

       

      3.0 Upstream channels
            

      Channel

      		Frequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
      04960000047.35120QAM 649
      14310000046.55120QAM 6410
      23660000046.55120QAM 6411
      330100000455120QAM 6412
      42360000044.35120QAM 6413
            
      3.0 Upstream channels
            

      Channel

      		Channel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
      0ATDMA0030
      1ATDMA0000
      2ATDMA0000
      3ATDMA0000
      4ATDMA0000
            

      3.1 Upstream channels

            
      ChannelChannel Width (MHz)Power (dBmV)FFT TypeModulation 
      141042.22KQAM 256 
            
      3.1 Upstream channels
            
      ChannelChannel TypeNumber of Active SubcarriersFirst Active Subcarrier (Hz)T3 TimeoutsT4 Timeouts
      14OFDMA2007400000000
      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 months ago

        Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

        Power levels look okay, but the BQM and log are not looking good.   Will need a VM Mod to check this out as it looks like something is amiss with your circuit.