Forum Discussion

Helpme222's avatar
Helpme222
Tuning in
3 months ago

Broadband connection issues

Can someone from VM help please, I received a text and e mail 17th Oct saying there is a problem with my broadband connection and a temporary fix applied and an update to follow, which came through on the 19th Oct. I have just received another text and e mail today saying the same problem but not to worry, is this legit and what is the problem ?? I am very paranoid as I was one of hundreds if not thousands who had their old ntlworld or blueyonder e mails hacked and threatened with malicious e mail. My e mails were accessed and god knows what information was taken, so I am very worried when I receive any message regarding broadband connection, can this be escalated by VM please and myself contacted asap

    • received a text and e mail 17th Oct saying there is a problem with my broadband connection and a temporary fix applied and an update to follow, which came through on the 19th Oct. I have just received another text and e mail today saying the same problem but not to worry, is this legit and what is the problem ?? I am very paranoid as I was one of hundreds if not thousands who had their old ntlworld or blueyonder e mails hacked and threatened with malicious e mail. My e mails were accessed and god knows what information was taken, so I am very worried when I receive any message regarding broadband connection, can this be escalated by VM please and myself contacted asap
    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter

      It's always prudent to be careful with stuff like this. However I have never come across a scam message that says that everything is fine and I don't need to do anything. 

  • Thank you for posting this, I had the same text and email and reached out on here yesterday with the same query. Did your text come through on a number you have received other correspondence with Virgin?

    • Helpme222's avatar
      Helpme222
      Tuning in

      Yes, same as in October, did anyone get in touch with you?

      • N_b11's avatar
        N_b11
        Joining in

        No, I haven’t heard anything yet. I was reassured the text came through on a number I know to be Virgin Media but would still like reassurance.