Forum Discussion

LeeVM's avatar
LeeVM
Tuning in
2 years ago

Broadband issues

Why am I paying £50 per month for this?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/80173234d9ae65895b021bf97ec89c94d609b7e5-02-01-2024

 The difficulties I'm having doing what I want to do online due to your service is beyond laughable. And I'm paying for it. Would Virgin Media think that witholding 15-20% of the bill to compensate for the service I'm getting is acceptable? I doubt it, but it's coming close.

So what's going on Virgin Media? How do I get you to fix the network I'm paying you a premium for?

 

 

[MOD EDIT: Subject title changed for clarity]

7 Replies

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    I've seen worse tbh although the packet loss spikes are strangely regular. Maybe check for local faults on 0800 561 0061. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Lets see the rest of the data - can you do the below.

    Also... what Hub model is it and what devices do you have plugged into the Hub on ethernet cables?

    ____________

    In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
    Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    • LeeVM's avatar
      LeeVM
      Tuning in
      2 years ago

      Hey, John, thanks for getting to me and sorry for the late reply. I've had a hectic 24 hours.

      The device is the Hub 4 and the only devices running through ethernet are a DVR for the security cameras so I can remote access and my PC.

      The tables are as follows:


      Downstream:

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

      253310000004.19999737.355988QAM25625
      11390000002.20000138.605377QAM2561
      21470000002.50000038.983261QAM2562
      31550000002.50000038.605377QAM2563
      41630000002.00000037.636276QAM2564
      51710000002.09999837.636276QAM2565
      61790000002.59999837.636276QAM2566
      71870000002.79999937.636276QAM2567
      81950000002.50000037.636276QAM2568
      92030000002.29999937.636276QAM2569
      102110000002.50000037.636276QAM25610
      112190000002.70000137.355988QAM25611
      122270000002.70000137.636276QAM25612
      132350000002.29999937.355988QAM25613
      142430000002.29999937.355988QAM25614
      152510000002.70000137.636276QAM25615
      162590000003.40000237.636276QAM25616
      172670000003.70000137.636276QAM25617
      182750000003.29999937.636276QAM25618
      192830000002.79999937.355988QAM25619
      202910000002.90000237.636276QAM25620
      212990000003.90000237.636276QAM25621
      223070000004.59999837.636276QAM25622
      233150000004.40000237.355988QAM25623
      243230000004.50000037.636276QAM25624
      263390000004.50000037.355988QAM25626
      273470000005.19999737.355988QAM25627
      283550000005.40000236.386890QAM25628
      293630000005.00000036.609653QAM25629
      303710000003.90000236.609653QAM25630
      313790000003.79999936.609653QAM25631

       

      3.0 Downstream channels

      Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

      25Locked37.35598800
      1Locked38.60537700
      2Locked38.98326100
      3Locked38.60537700
      4Locked37.63627600
      5Locked37.63627600
      6Locked37.63627600
      7Locked37.63627600
      8Locked37.63627600
      9Locked37.63627600
      10Locked37.63627600
      11Locked37.35598800
      12Locked37.63627600
      13Locked37.35598800
      14Locked37.35598800
      15Locked37.63627600
      16Locked37.63627600
      17Locked37.63627600
      18Locked37.63627600
      19Locked37.35598800
      20Locked37.63627600
      21Locked37.63627600
      22Locked37.63627600
      23Locked37.35598800
      24Locked37.63627600
      26Locked37.35598800
      27Locked37.35598800
      28Locked36.38689000
      29Locked36.60965300
      30Locked36.60965300
      31Locked36.60965300

       

      • LeeVM's avatar
        LeeVM
        Tuning in
        2 years ago

        Upstream:

        Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

        14310000046.0205995120 KSym/sec64QAM2
        22360000045.5205995120 KSym/sec64QAM5
        33010000045.5205995120 KSym/sec64QAM4
        43660000046.0205995120 KSym/sec64QAM3
        54960000046.0205995120 KSym/sec64QAM1



        3.0 Upstream channels

        Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

        1US_TYPE_ATDMA0000
        2US_TYPE_ATDMA0000
        3US_TYPE_ATDMA0000
        4US_TYPE_ATDMA0000
        5US_TYPE_ATDMA0000