Broadband issue

Question

Hi, was wondering if anyone could help. My WI-FI connection for the past 2 days has been operating at half the speed it normally does. Tried to contact live chat but can’t seem to get through to a person who can help. Have reset the hub about 10 times and still same issue. Whats the best way to speak to an agent through live chat and not a bot. Thanks

CantStandVM · Answer

If it was a virgin media tv, yes.&nbsp;

Cardiffman282 · Answer

What WiFi band are you connecting to (2.4 or 5)?Check for local faults on 0800 561 0061.&nbsp;

Adduxi · Answer

Also bear in mind VM only guarantee 30Mb Wifi speeds.However run a speed test on this site and post the results&nbsp; &nbsp;www.samknows.com/realspeed&nbsp;

Client62 · Answer

Would one turn a TV&nbsp; on / off 10 times expecting to fix a problem with the signal or connecting cables

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Broadband issue

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