Forum Discussion

JoeKay1998's avatar
JoeKay1998
Joining in
2 years ago

Broadband issue

Hi, was wondering if anyone could help. My WI-FI connection for the past 2 days has been operating at half the speed it normally does. Tried to contact live chat but can’t seem to get through to a person who can help. Have reset the hub about 10 times and still same issue. Whats the best way to speak to an agent through live chat and not a bot. Thanks

4 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    What WiFi band are you connecting to (2.4 or 5)?

    Check for local faults on 0800 561 0061. 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Would one turn a TV  on / off 10 times expecting to fix a problem with the signal or connecting cables