Broadband ethernet, wifi and phone outages
I have been having regular outages where I loose phone, ethernet and wifi connection. The router has been rest 5 or 6 times. I have given up counting how many times it has been switched off and back on. Using the mobile app when it can connect says to reset the router. Click on chat does nothing and the same when I try it on pc. It seems impossible to talk to anyone, using my landline and phoning 150 says give me a mobile number and then a text is sent which takes me in the same loop. Phoning 150 from my mobile also takes me in the same loop.. When I do reset the router. It checks and says everything is working end of story. There is no way to highlight the frequency of outages..
How many tiimes are clients expected to have a ground hog day before something is done?
I have used the online complaints process and received an acknowledgment saying we will respond within 28 days.
In the past at least I was able to talk to a human.
I am fortunate as I am out of contract, so can leave.
I wonder how many others have the same experience.