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markfranklin's avatar
markfranklin
Tuning in
11 months ago

Broadband drops out most days

Hi all

I'd be very grateful for a bit of guidance on this one if possible.

About two weeks ago, I noticed that the broadband dropped out.  After a few minutes it came back.

Pretty much every day since, it has done the same, although now it rarely comes back automatically.  However, every time it happens, if I re-boot the Hub, the service is immediately back again and stable until the following day.

It seems to happen in the mornings.

I wondered if this may indicate an issue with the Hub box itself?

Kind regards

  • Hi markfranklin,

    Thanks for posting and sorry to hear you're having some connection issues.

    I've had a look at things from our side and it looks like like a technician is needed. Before I can arrange this I'll need to confirm a few details with you.

    I've popped you over a private message for this.

    Alex_Rm