Forum Discussion

oner1's avatar
oner1
On our wavelength
4 days ago

Broadband Connection very poor - DL3

Anyone else been experiencing flawed connection for a few days now at this location? It's been helping to ruin my trying to follow Wimbledon and the Tour de France cutting out at many critical moments thus negating any joy from the "live" experience. It's not rally fair that there appears to be no redress for  those of us having paid for a service that we are not receiving. Anyway, enough of that. Just wondered if anyone knows anything about what seems to be a recurring issue.

3 Replies

  • oner1's avatar
    oner1
    On our wavelength

    Virgin report an an "Intermittent Signal" but have been doing so for several days now.

    • newapollo's avatar
      newapollo
      Very Insightful Person

      The issues may be due to the recent hot weather. There have been reports of cabinets overheating and causing problems.

      Your thread heading indicates broadband problems, however have you had any issues with your actual internet?

      I see you have 360 box so the live TV signals wouldn't be affected by the internet as live TV is carried over the cabling and not the internet. 

      I suggest checking all of your cabling. Make sure that it's free of any kinks and also firmly attached to all devices.  The white cabling also has some metal connectors which can work free so make sure they are all tightened by turning the metal parts in a clockwise direction.

      I realise you say that VM report  an "Intermittent Signal" but have been doing so for several days now, so I guess you've used the  /check-services/   function to check for problems in your area. You can also a run a test on your equipment from there. 

      Have you also tried the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level and an estimated fix time.

      • oner1's avatar
        oner1
        On our wavelength

        Hi

        I was recently sent a 360 but have not yet installed it. I have a TIVO.

        The recurring issue is that I am unable to connect to the internet. Apologies if my subject heading is misleading. Basically I am either not able to get onto the internet or on other occasions whilst I am the connection cuts out.

        Again apologies if I was not clear but my viewing of live tennis and cycling has been significantly affected. we only have tv in the house and I have been trying to watch these events online through iPlayer and ITVX whilst in my office attending to other matters at the same time. It is not the signal to the TV that has been affected.

        Hope this better explains.