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Lj711's avatar
Lj711
Joining in
2 months ago

Broadband and TV issues

Our broadband and TV has been a nightmare in my area for over a week now it's dropping in and out I keep getting a message on the app saying its expected to be fixed such and such a date it doesn't my daughters using her phones data had unlimited but shouldn't have to as she's paying good money as are we for no service a week is unacceptable I'm afraid we've been with virgin forever but think it's time to look for a reliable provider which used to be virgin media not anymore 

 

[Mod - title edited for clarity]

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 months ago

    See this first...

    ______________

    Have you checked first for any “known network faults in your location - Look in 2 places

    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    Report back here - a VM person will pick this up but it can take a few days on here.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Lj711, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having issues with your services. Checking things here, there is no longer a fault in the area affecting you. Can you please reboot your hub and TV box and let us know if your issues are continuing?

    Many thanks,