Forum Discussion

Clarkeykr's avatar
Clarkeykr
Joining in
2 days ago

Broadband & tv down kt14

Anyone else have no connection since about 11 .. still down ? Virgin say working on it but just want to check if just me 

4 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Still no solved completely no service  out now for 24 hours . 60 mins holding to try and speak to a person. Listening to the same jazz song is torcher to my ears . All I is  there is a fault . They are working on it . Then they say please restart check you connections .. well i have done said restart and checked my connections on the hour every hour … bad service but my connection says no internet.. isp issue 

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      If they acknowledge there is a fault, there is nothing else you can do. You will get compensation after the first two days without service.