Forum Discussion

Clarkeykr's avatar
Clarkeykr
Joining in
24 days ago

Broadband & tv down kt14

Anyone else have no connection since about 11 .. still down ? Virgin say working on it but just want to check if just me 

5 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Still no solved completely no service  out now for 24 hours . 60 mins holding to try and speak to a person. Listening to the same jazz song is torcher to my ears . All I is  there is a fault . They are working on it . Then they say please restart check you connections .. well i have done said restart and checked my connections on the hour every hour … bad service but my connection says no internet.. isp issue 

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      If they acknowledge there is a fault, there is nothing else you can do. You will get compensation after the first two days without service. 

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team

      Hi Clarkeykr,

      Thanks for posting, and welcome to our community 😊

      Sorry to hear you've been affected by an area issue, if we're aware of the problem we'll be doing all we can to resolve things as soon as possible.

      You can read about our auto compensation scheme here 👉 https://virg.in/autocomp

      If it's gone past the fix date, and you're still having connection problems please let us know.

      Alex_Rm