Broadband & tv down kt14
Anyone else have no connection since about 11 .. still down ? Virgin say working on it but just want to check if just me
Forum Discussion
5 Replies
What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Well I have no more details and still down sine 10am.
Still no solved completely no service out now for 24 hours . 60 mins holding to try and speak to a person. Listening to the same jazz song is torcher to my ears . All I is there is a fault . They are working on it . Then they say please restart check you connections .. well i have done said restart and checked my connections on the hour every hour … bad service but my connection says no internet.. isp issue
If they acknowledge there is a fault, there is nothing else you can do. You will get compensation after the first two days without service.
- Alex_RM
Forum Team
Hi Clarkeykr,
Thanks for posting, and welcome to our community 😊
Sorry to hear you've been affected by an area issue, if we're aware of the problem we'll be doing all we can to resolve things as soon as possible.
You can read about our auto compensation scheme here 👉 https://virg.in/autocomp
If it's gone past the fix date, and you're still having connection problems please let us know.
Alex_Rm
