Forum Discussion

Ascanio's avatar
Ascanio
Just joined
4 days ago

Bottom light flashing green. Internet access blocked

Hi,

Since yesterday morning we've had no internet at all. The hub 3's bottom light has been flashing green since then and the network access is apparently blocked. Engineer cannot come out for another 3 days. Apparently everything is fine in the area and I have followed instructions on rebooting and resetting the hub. 

Any help advice is appreciated.

 

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Ascanio 

    Thanks for posting and welcome to the community. Sorry to hear of the Broadband issues.

    If it's let you book an engineer visit, this means the issue cannot be fixed remotely and would need a visit. 

    Please let us know how this goes.

    • Ascanio's avatar
      Ascanio
      Just joined
      11 hours ago

      Hi John,

      All sorted now. The engineer came yesterday and reported that the outdoor cable running to the cab was not working so they were sending Kelly contractors.

      The contractors discovered today that within the cab our internet access had actually been switched off? Thankfully it is all sorted now.